Customer Service Representative

Customer Service Representative
Nox Medical, Iceland

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 2, 2023
Last Date
May 2, 2023

Job Description

As a customer service representative, you will join our Customer Service Team in Reykjavík. The Customer Service team provides technical support for Nox Medical’s products worldwide. The team works in a highly regulated environment and ensures that procedures and support meet customer expectations and regulatory requirements.

We are looking for a service-oriented individual with a technical interest willing to join a team that strives to provide a great customer experience for medical devices.


  • Provide service and technical support to customers
  • Handling of return material and servicing of devices (RMA)
  • Perform complaints documentation and handling
  • Handling of rental stock and operations of rental model for customer


  • Bachelor’s degree in Technology / Engineering or equivalent experience required
  • Service-oriented attitude and solution-oriented mindset
  • Accuracy and attention to detail in documentation and processes
  • Excellent written and verbal communication skills in English
  • Ability to work independently and collaboratively

This position requires you to be in Reykjavik and commute daily to Katrínartún 2, 105 Rvk.

Job Specification

Nox Medical

Information Technology and Services - Reykjavík, Reykjavíkurborg, Iceland