Customer Relations Agent
SaltPay, Iceland
Job Description
To be a Salter
We are building a payments company that’s different.
We are a group of ambitious people united by one mission: to help the small merchant grow! Small and medium-sized businesses are the foundation of vibrant and dynamic societies. Still, they are all too often neglected by big service providers.
Our customers are at the heart of everything we do. We want to empower our merchants by giving them the tools that they need to succeed.We build and maintain strong relationships with our customers to anticipate their needs. We are data-driven and we leverage technology to create an ecosystem of services that enables our customers to accelerate their business.
We are a rapidly growing team of curious and creative people with analytical minds. We hire based on values and potential. Join us on our mission of disrupting the payments industry!
What is your mission?
Your goal is to support our merchants, the centre of everything we do at SaltPay. We want you to consistently exceed their expectations and make them feel cared for as they never have before. You will be assisting our merchants using various communication channels (such as phone, email, online chat). You will become the voice of our customers, and your feedback and suggestions will be key in driving developments in other teams!
What is your story?
You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers! You have strong communication skills and are fluent in Icelandic and English.
The best part about you is that you have a gift to quickly find common ground with every type of person!
Your team
A strong and talented team whose goal is to make small merchants feel big by providing them with the best possible support. They assist our merchants through all communication channels to educate them about our products and resolve their requests. They always listen to the customer and suggest the ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems.
- You will be part of the A-Team (that’s what we call our CR Agents) within Customer Relations. You will grow with us and help us become the best CR team by 2022!
- We are looking for full-time agents to join our day team. The team operates standard business hours, Monday to Friday.
Please submit your CV in English
SaltPay is proud to be a safe space for all people, diversity is the best part of our job. If this is your story, if this is you, join our journey.