IT Support Specialist
Nox Medical, Iceland
Job Description
We seek a highly skilled and motivated IT Support Specialist to join our team. The ideal candidate will possess good technical and communication skills and a solid commitment to providing top-notch support for our employees and customers. As an IT Support Specialist, you will join the IT Operations team in a fast-growing company with a global presence.
The duties of an IT Support Specialist include:
- Serve as the primary point of contact for all IT tickets, providing timely and professional support to users.
- Participate in daily operations of computer systems, including server hardware, software, and operating systems.
- Maintain backups and redundancy to ensure data security and accessibility.
- Monitor system performance and troubleshoot issues to ensure high-performance levels, availability, and security.
- Investigate and analyze reported incidents to determine the root cause, utilizing various diagnostic tools and methods.
- Create and maintain comprehensive documentation regarding system configuration and network mapping.
- Communicate effectively with users, informing them of progress, notifying about impending changes, and alerting about potential service disruptions.
- Collaborate with other IT / Security team members to share knowledge, identify trends, and develop strategies for preventing future incidents.
- Stay current with industry trends and best practices in incident response and IT support, and recommend improvements to existing processes and tools.
Requirements
- Degree in Computer Science, Information Technology, System Administration, or equivalent experience required.
- 3-5 years of system administration experience.
- Exceptional customer service skills, committed to maintaining high user satisfaction.
- Attention to detail and good problem-solving skills.
- Understands the needs of users, as well as considerable knowledge of Information Technology.
- Strong communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical users.
Please note the application can be submitted in both Icelandic and English.
We are always interested in talented individuals who share our passion for improving people's lives. Nox Health embraces diversity. As an equal-opportunity employer, the foundation of our dynamic and pioneering spirit starts with a fair and inclusive culture. Our company culture brings unique ideas and people together to spark innovation and teamwork.
Application deadlineis January 10th, 2024.